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Help and FAQ's

1. Markins Products Purchased on eBay

Markins products purchased on eBay carry no manufacturer's warranty. All returns, exchanges, refunds, or repairs should be referred back to the origin of purchase.

2. Warranty?

All Markins products purchrchased from authorized sources come with a 3-year warranty including parts and labor.

3. Can I customize my order?

The answer for most orders will be yes. Most customization can be accommodated without any extra charge. Here are a few examples.

Yes, we can ship to a different address other than the billing address. Just email or call us with your order number.

Yes, you can have a ballhead without Loctite thread locker depending on the availability. Just contact us.

Just make sure to contact us as soon as you place your order or even better before your order, because we send out most orders the same day.

4. When will my order be shipped?

All orders for in-stock items will be shipped the same day or the next business day depending on the time of your order.

5. What is the estimate for delivery?

There are three different options to choose. UPS Standard ™ takes 3~6 business days to be delivered. UPS Expedited™ takes 2 business days to be delivered. And, UPS Express takes 1 business day to be delivered. But for some rural areas UPS needs an extra day to deliver. All estimates are excluding the shipping day.

6. Item is out of stock, but I want that ASAP.

First, our apology that we cannot stock all the items and all the time, though we try our best to do so. If any item is not in stock, but you need it ASAP. Then contact us. You can order through us using the convenience of your credit card, and we arrange the shipping directly from our headquarters in Korea to you. There won't be any additional charge to do so. In that case, once the order is shipped from Korea, it usually takes 3~4 business days for the shipment to arrive to your door. But, in many cases it is surprisingly earlier than that.

7. What is "hard anodizing"?

Unlike other competitors' products, which lose the finish with ease, the secret of Markins products of maintaining the beautiful satin finish for years and years is in hard anodizing process. The hard anodization process alters and hardens the structure of the metal surface itself, making it incredibly abrasion and scratch resistant unlike "soft anodized" surface used by other ballhead manufacturers. Due to the nature of the process it is very difficult to control the exact thickness of the finish. As a result, it is very difficult to obtain the desired precision required for a professional grade ballhead. We believe it is one of the reasons that others shuns from this process in spite of the benefits. Also, it tells Markins' superior engineering capabilities.

8. How to use the "torque limit dial "?

Simply, the torque limit dial is to set a limit for the main tension knob to be loosened or unscrewed. Mount your body/lens on the ballhead and adjust the big main tension knob so that you have enough tension to support you body/lens but still can move and rotate it. Then using your thumb, screw in and tighten the torque limit dial. Now, a limit is set in such a way that the main tension knob won't be loosened or unscrewed over the set limit to protect you body/lens from accidental sudden drop or flop. You may change this limit as you change your body and/or lens.


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